It’s no secret that the world of design is full of bad, naughty, impatient, mean…
2 days later
…awful, terrible clients. The nit-pickers want perfection, but refuse to negotiate payment when the project goes over budget due to time wasted on endless revisions. Vague-ists expect mind reading levels of understanding from a brief only 10 words long that says they want a logo. Worst of all are the clients who give you detailed instructions on what they want, decide to completely change their mind half way through the design process, and finally at the end refuse to pay you anything because you were not able to finish the project in time.
We all know people like those described above as friends and family in addition to total strangers who want to pay for work they can’t do themselves, but don’t want to pay for work they can’t do themselves. Did I just confuse you, dear reader? Sorry. I guess you’ll have to take my word for it that’s its bad. 😉
But I want to talk about the good clients I’ve encountered in the last week. Two of them to be precise.
The first is, of course, the client who hired me for my first design job. Justin went above and beyond by telling me there was a problem with his payment and he had already fixed it. That job should clear with Upwork sometime this week and enter the mandatory 1 week security hold. It’s ok, just par for the course here in designer-land. I can’t withdraw the money until I have $100 in my Upwork account. That’s fine with me too if it avoids fees or ther pitfalls on Upwork’s side and keeps the service free to people like me (not counting the service fees since I set my own rate and the system charges the client the fee, not the designer.)
Good client number two is a repeat contest holder over on Freelancer.com. He held a contest back at the end of May which I won. It was only $25 after fees, but that was enough to set me up with a year’s paid intro membership on the site. I needed it! A week and a half ago the same client requested my entry on another, similar, contest. I read over the brief and decided it was something I could do for him so I submitted an entry. Yesterday, I received a message from him stating he decided not to use any of the submissions, but since he had solicited my entry he was awarding me with the prize. I gave him the files anyway since from my point of view it’s required to get paid and because if he’s paying then the work is his anyway. Maybe he will change his mind or use the illustration for something else. This was beyond my expectations! If you foster a good relationship with a client sometimes they will give you a break. The winnings will be $40 after fees. Again, not that much, but work is work and pay is pay. Repeat clients count for a lot and show that you do quality work at any price.
Take it easy and remember to smile!